FAQ
How do I choose the right hat size?
Check the size guide available on each product page and measure around your head where the hat will naturally sit. If you are between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
How long does delivery take?
Estimated delivery time is usually 6 to 11 business days. This timeframe includes production, order processing, careful packaging, and quality checks before shipment.
Do you deliver to the United States?
Yes. We currently ship to customers in the United States through our standard checkout process.
Is shipping free?
Yes. We offer free shipping with no minimum purchase.
Do Hatelino hats come with a warranty?
Yes. Every Hatelino hat comes with a 2-year warranty against confirmed manufacturing defects. Full details, exclusions, and conditions are available in our Warranty Policy.
How should I care for my hat?
Care instructions depend on the material and style of your hat. We recommend following the instructions provided on the product page and avoiding excessive moisture, heat, or improper storage to help preserve its shape and appearance.
Can I return or exchange my hat if it doesn’t fit?
Yes. If your hat is not the right fit, you can request a return or exchange in accordance with our return policy. Please check our return policy for the applicable conditions and time limits.
How can I track my order?
As soon as your order is dispatched, a tracking link is sent to your email address.
You can follow your parcel in real time until it arrives at your door.
Do you offer customer support after purchase?
Absolutely. Our support team remains available before and after your purchase.
What should I do if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery at contact@hatelino.com with your order number, photos of the product, and photos of the packaging. Our team will review your case and help you find a suitable solution.
How can I contact Hatelino ?
You can contact us through our Contact Us page or by email at contact@hatelino.com.
What should I do if my parcel is delayed or lost?
Please contact our customer service at contact@hatelino.com with your order number.
We will open an investigation with the carrier and provide a suitable solution (refund or replacement).
What payment methods do you accept?
We accept payments by credit and debit card (Visa, Mastercard, AMEX), as well as PayPal, Klarna, Shop Pay, Apple Pay, and Google Pay.
You may also be able to pay in installments through Klarna or PayPal, depending on availability at checkout.
Is the payment secure?
Yes, all transactions are protected by SSL encryption and processed through trusted, secure payment providers.
You can complete your purchase with full peace of mind.
Can I return an item?
Yes, you have 14 days from the date you receive your order to request a return.
Items must be returned in their original condition and packaging.
How do I return an item?
Contact us at contact@hatelino.com and include your order number.
Our team will guide you through the return process step by step.
How long does it take to receive my refund?
Refunds are processed within 5 to 10 working days after we receive and verify the returned item.
I haven’t received my confirmation email — what should I do?
First, check your spam or junk folder.
If you still can’t find it, please contact us at contact@hatelino.com so we can resend it to you.
Can I modify or cancel my order?
As long as your order has not yet been dispatched, it can be modified or cancelled.
Please contact us quickly by email to request the change.
How do I know if my order has been confirmed?
Once your payment is validated, you will immediately receive a confirmation email containing the details of your order.